Who we are
Horlio Privacy Policy
Horlio takes data security and privacy with utmost seriousness, understanding the importance of our security measures and practices to you. While the specifics of our practices remain confidential to thwart potential threats, we are committed to transparency where possible, providing general information to assure you of the robust protection of your data.
Data Center Security
Horlio processes a vast number of emails each month, supported by multiple MTAs housed within top-tier data centers across the United States and Europe. These data centers are secured around-the-clock, featuring biometric access controls and state-of-the-art security technologies.
DDoS protection is standard at all locations, along with a comprehensive continuity plan for extreme scenarios.
Protection from Data Loss, Corruption
Horlio’s infrastructure includes advanced network security devices like firewalls and IDS/IPS, strategically deployed to monitor and safeguard against data loss and corruption.
Application Level Security
Lost passwords require a reset, not retrieval. All access points, including our website and mobile interfaces, are secured with TLS 1.2 encryption or higher.
We implement brute force protection and offer options for email or SMS notifications for significant account activities. Two-factor authentication (2FA) is also available, and our systems undergo rigorous security assessments throughout the year from multiple third-party experts.
Internal IT Security
Our networks are highly segmented and monitored centrally. A dedicated internal security team conducts regular tests and social engineering exercises to fortify our defenses, holding industry-standard.
Employee Security & Safeguards
Our employees are already educated on security best practices, including the identification of phishing and social engineering tactics. Access to sensitive customer data is restricted to these well-informed staff members who have undergone thorough background checks.
Every employee and contractor at Horlio must agree to strict confidentiality terms and complete mandatory security training.
Compliance & Certifications
We adhere strictly to industry security standards for credit card processing. Our commitment to international standards is also reflected in our ISO 27001 certification, emphasizing the security management of our offices, support centers, and data centers.
Safeguarding Your Account
While we protect your data with the highest security standards, account security also depends on your precautions. We monitor for and respond to suspicious or irregular activities, employing both automated systems and manual reviews.
Changes to sensitive account settings trigger immediate notifications.
Investing in Your Privacy
Our team collaborates across departments to ensure compliance with global data protection and anti-spam laws. We regularly update our legal policies to reflect the latest regulations and retain specialized legal expertise in the EU & UK to navigate complex privacy laws.
Horlio actively participates in professional organizations to stay at the forefront of privacy management.
Responsible Disclosure Program
Horlio values the security research community and encourages the reporting of potential security issues. Our responsible disclosure program outlines guidelines for sharing findings and ensures that researchers can communicate issues without fear of legal repercussions.
Our commitment extends to a prompt acknowledgment and response to submissions, fostering a cooperative relationship with security researchers.
Contact Information
If you have any questions or concerns regarding your privacy and data security while using Horlio, please do not hesitate to contact us. Our dedicated privacy support team is available to address all your inquiries. Reach out to us via email at legal@horlio.com. We are committed to promptly assisting you and ensuring your experience with Horlio is secure and satisfactory.